Terms and Conditions for Man With Van Stgiles

These Terms and Conditions set out the basis on which Man With Van Stgiles provides moving, transport, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing a job to proceed, the customer agrees to be bound by these terms. Please read them carefully before requesting a service. These terms are intended to be clear and fair, while protecting both the customer and the service provider.

In these conditions, references to “we”, “us”, and “our” mean Man With Van Stgiles. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. The phrase man and van service includes single-item transport, small removals, furniture moves, collection and delivery jobs, light haulage, and similar services agreed in advance.

These terms apply to all bookings unless we have agreed a written variation. Any special arrangements, amended prices, waiting time agreements, access restrictions, or additional handling requirements must be confirmed before the job starts. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

A booking is only accepted when we have confirmed the details of the job and, where required, received a deposit or advance payment. Quotations are usually based on the information provided at the time of enquiry, including item descriptions, collection and delivery addresses, access conditions, date, time, and any special requirements. If the details provided by you are inaccurate or incomplete, the quotation may be revised.

To make a booking, you must provide accurate and complete information. This includes, where relevant, the number and type of items, approximate weight or size, stairs or lifts, parking constraints, packing needs, and any items that require disassembly or reassembly. We may refuse or suspend a booking if the information supplied suggests that the job is unsafe, unlawful, or outside the scope of our service.

Our service may be subject to vehicle availability, driver availability, route suitability, weather conditions, and legal driving restrictions. A booking time is an estimate unless we expressly agree a fixed time slot. Delays may occur due to traffic, loading complications, or other circumstances beyond our reasonable control. We will aim to keep you informed where possible.

Once a booking is confirmed, it is your responsibility to ensure that someone is present at the collection and delivery points, unless alternative arrangements have been agreed. You must also ensure that the items are ready for loading at the booked time. If the goods are not ready, we may charge waiting time, aborted journey fees, or a rebooking fee.

We reserve the right to decline to carry any item that we reasonably believe is unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to other goods, our vehicle, or our staff. This includes, without limitation, hazardous materials, pressurised containers, flammable substances, weapons, live animals, and any item prohibited by law or by transport regulations.

Our team may assess the goods on arrival and may amend the price if the actual job materially differs from the booking description. Examples include extra items, increased distance, additional labour, difficult access, or excessive time spent loading. If you do not agree to the revised price, we may treat the booking as cancelled by you and charge any applicable call-out or cancellation fee.

Prices are generally quoted exclusive of unforeseen extras unless stated otherwise. Common additional charges may include waiting time, parking fees, congestion charges, tolls, ferry charges, staircase carries, dismantling, reassembly, and disposal fees where permitted. Any estimate provided before the job is not a fixed price unless explicitly stated in writing.

Payment terms will be confirmed at the time of booking or before the job starts. Unless agreed otherwise, payment is due immediately upon completion of the service. We may accept payment by bank transfer, card, or other approved methods. Where a deposit is requested, the booking may not be secured until the deposit has cleared. Non-payment, failed payment, or suspected fraud may result in cancellation and recovery action.

You must ensure that payment is made by the person responsible for the booking, unless we have agreed to invoice a business customer on separate terms. If a business account is approved, invoices must be paid by the due date stated. We may charge interest on overdue sums in accordance with applicable law, together with reasonable costs incurred in recovering unpaid amounts.

Where a cancellation is made by you, the amount charged will depend on the notice given and any costs already incurred. Cancellations made with reasonable notice may not attract a charge, but short-notice cancellations may result in a fee to cover reserved time, fuel, labour, or administrative costs. If we have already dispatched a vehicle or crew, a call-out charge may apply.

If you need to rearrange a booking, we will try to accommodate the change, but the new date or time will depend on availability. Rescheduling may be treated as a cancellation if the original slot cannot be reused. If you fail to be present, refuse to proceed without valid reason, or do not make the goods available, the booking may be cancelled by you and charged accordingly.

We may cancel or postpone a booking where necessary for safety, legal compliance, severe weather, mechanical failure, staff illness, access problems, or circumstances beyond our control. If we cancel for reasons within our control, we will usually offer a rearranged date or a refund of any advance payment relating to the cancelled service, subject to any non-refundable third-party costs that were properly incurred.

Our liability is limited to the direct loss or damage that is reasonably foreseeable and caused by our negligence or breach of contract. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Nothing in these terms affects your statutory rights as a consumer.

We take reasonable care when handling items, but you remain responsible for ensuring that goods are suitably packed, protected, and labelled unless you have paid for a packing service and we have agreed to provide it. Fragile items, glass, antiques, electronics, artwork, and sentimental items should be packed with appropriate materials. We are not responsible for damage caused by inadequate packing, pre-existing defects, or normal wear and tear.

We are not liable for indirect or consequential losses, such as loss of profit, loss of business, loss of opportunity, or loss of goodwill. We are also not liable for delays caused by traffic, road closures, weather, authorities, or other events beyond our reasonable control. Any claim for damage must be notified to us as soon as reasonably practicable and, where possible, before the goods are moved from the delivery point.

If an item is lost or damaged while under our care, our liability, where established, will usually be limited to the lesser of the repair cost, replacement cost, or a reasonable depreciated value, unless a higher level of cover has been agreed in writing. You are encouraged to arrange your own insurance for goods of high value or special importance, particularly where they are second-hand or irreplaceable.

We may refuse to carry goods that have not been declared as fragile, valuable, or hazardous when this information would have affected our quotation, handling method, or risk assessment. If you ask us to move an item that appears unsafe to handle, we may stop the work until a suitable solution is agreed. Any claim under these terms will be assessed fairly and on the basis of available evidence.

Customers must ensure that access routes are safe and suitable for moving. You must obtain any permissions required for parking, access, loading bays, lifts, or shared premises. We are entitled to rely on the assumption that the customer has authority to arrange the move and that any instructions given by you or your representative are lawful and authorised.

In relation to waste and disposal work, we operate in accordance with applicable UK waste regulations. Waste must not be left for disposal unless we have expressly agreed to collect it and are legally permitted to do so. We will only remove waste where it forms part of an agreed service and is handled in compliance with environmental and transport rules. We do not accept responsibility for waste that has not been properly described or separated.

Where we transport waste, you agree to provide accurate information about the type, quantity, and origin of the waste. You must not request the removal of hazardous, restricted, or controlled waste unless we have confirmed in advance that we are licensed and able to handle it. This includes items such as asbestos, chemicals, oils, batteries, medical waste, gas cylinders, and electrical waste requiring special treatment.

All waste must be presented lawfully and in a manner that allows for safe handling. You remain responsible for ensuring that you have the right to dispose of the waste and that it is not fly-tipped or unlawfully transferred. If we reasonably believe that a disposal request would breach environmental law, local authority requirements, duty of care obligations, or other applicable rules, we may refuse the collection.

For waste services, we may ask you to sort items in advance, separate reusable goods from refuse, and identify any materials that require specialist processing. Where applicable, you may be asked to sign documentation confirming the nature of the waste, the source of the waste, and the transfer arrangements. Any false statement or omission may result in refusal of service and possible reporting to the relevant authorities.

We may also refuse to move goods or waste that are contaminated, leaking, odorous, infested, or otherwise likely to pose a health and safety risk. The customer must indemnify us against losses, fines, penalties, or claims arising from inaccurate waste descriptions, unlawful disposal instructions, or breaches of environmental duties caused by information supplied by the customer.

We retain the right to suspend or terminate services immediately if the customer behaves abusively, threatens staff, obstructs the work, or creates unsafe conditions. Our staff have the right to stop work if they consider that continuing would be unsafe, unlawful, or commercially unreasonable. In such cases, any payment due for work already completed will remain payable.

All intellectual property, operational methods, and service materials remain our property or that of our licensors. Any written quotation, job description, or schedule provided to you is confidential and may not be shared commercially for misuse. Personal data supplied in connection with a booking will be handled in accordance with applicable data protection law and used only for lawful business purposes connected with the service.

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. If a customer continues to use the service after updated terms are issued, that use will be taken as acceptance of the revised terms for future bookings.

Any waiver by us of a breach or default will not amount to a waiver of any later breach. No person other than the parties to the booking may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed in writing. Headings are included for convenience only and do not affect interpretation.

These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings elsewhere within the UK.

If any dispute arises, both parties should first try to resolve it in good faith and in a practical manner. A written complaint should set out the issue clearly and include relevant information such as dates, booking details, and supporting evidence. We will review reasonable complaints promptly and aim to reach a fair outcome without unnecessary delay.

These Terms and Conditions represent the entire agreement between you and Man With Van Stgiles regarding the service, unless amended in writing. By booking our man with van service, van and man hire, or small removals service, you acknowledge that you have read, understood, and agreed to these terms. This helps ensure a clear, professional, and reliable service for every customer.