Terms and Conditions for Man with Van St Giles
These Terms and Conditions govern all man and van and removal services provided by Man with Van St Giles. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual, business, or organisation that makes a booking or uses our services.
Service means any man and van, removal, loading, unloading, packing, transport, or related service provided by us.
Vehicle means the van or any other vehicle used to carry out the service.
Goods means any items, furniture, personal belongings, equipment, or materials transported or handled by us in the course of providing the service.
Contract means the agreement between the client and Man with Van St Giles for the provision of services, comprising these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
Man with Van St Giles provides man and van and removal services for domestic and commercial clients. This may include loading and unloading goods, local collections and deliveries, small property moves, and related transport assistance within St Giles and surrounding UK areas.
The exact scope of the service, including the size of the vehicle, number of operatives, estimated duration, and collection and delivery addresses, will be agreed at the time of booking based on the information provided by the client.
We reserve the right to refuse to carry out any service that we reasonably consider unsafe, unlawful, or beyond the agreed scope of the contract. This includes, but is not limited to, transporting prohibited items, hazardous materials, or goods that may cause damage to the vehicle or risk to our staff or the public.
3. Booking Process
All bookings must be requested in advance, providing accurate details of the service required. The client must provide, as a minimum, the collection and delivery addresses, property access details, approximate quantity and nature of goods, preferred date and time, and any special requirements such as large or heavy items, limited access, or time restrictions.
We will provide an estimate or quotation based on the information supplied. This is not a binding contract until the client confirms acceptance of the quotation and we issue a confirmation of booking. Confirmation may be given in writing or verbally, depending on the booking method used.
The client is responsible for ensuring that all information provided is correct and complete. If it later transpires that the information was inaccurate or incomplete, we may adjust the price, change the service offered, or, in serious cases, decline to proceed with the booking.
We may require a deposit or pre-payment to secure the booking. Any such requirement will be clearly communicated at the time of booking.
4. Estimates, Quotes and Pricing
Prices are normally based on hourly rates, fixed fees, or a combination of time and mileage, as communicated at the time of booking. Our estimate or quote is based on the details provided by the client, including the quantity and type of goods, access conditions, and expected duration.
If the service takes longer than anticipated due to reasons beyond our control, additional charges may apply. Such reasons include, but are not limited to, delays in obtaining keys or access, waiting times imposed by third parties, additional items not originally declared, difficult access such as stair-only buildings, or restrictions on parking or loading.
Any additional services requested on the day of the move, such as extra drop-off locations, packing assistance, or additional manpower, may incur further charges at our standard rates.
All prices quoted are exclusive of any congestion charges, tolls, parking fees, fines arising from client instructions, or other third-party charges unless expressly stated otherwise. The client will be responsible for any such costs incurred in the course of completing the service.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may, at our discretion, require full or partial pre-payment prior to the service date, especially for larger or long-distance moves.
Payment methods will be advised at the time of booking. The client must ensure that they have the necessary means to pay for the service on the agreed date. Failure to make payment on time may result in late payment charges or suspension of further services.
Where we agree to invoice a business client, payment shall be due within the specified payment terms set out on the invoice. If no period is specified, payment shall be due within 14 days of the invoice date.
We reserve the right to charge interest on overdue amounts at the statutory rate allowed under UK law, accruing daily from the due date until the date of actual payment. We may also recover from the client all reasonable costs incurred in pursuing late payment, including debt recovery and legal fees.
6. Cancellations and Amendments
The client may cancel or amend a booking, subject to the terms in this section. All cancellations or changes must be notified as soon as reasonably possible.
If the client cancels more than 48 hours before the scheduled start time, any deposit or pre-payment may be refunded or held as credit, at our discretion, less any non-recoverable costs already incurred.
If the client cancels within 24 to 48 hours of the scheduled start time, we reserve the right to charge up to 50 percent of the quoted price to cover loss of business and administrative costs.
If the client cancels within 24 hours of the scheduled start time, fails to provide access, or is otherwise not ready for the service when we arrive, we reserve the right to charge up to 100 percent of the quoted price.
Where the client seeks to amend the booking, including changing the date, time, addresses, or scope of the service, we will use reasonable efforts to accommodate the change, but we cannot guarantee availability. Additional charges may apply if the amendment increases the duration, distance, or complexity of the job.
7. Client Responsibilities
The client is responsible for ensuring that all goods are properly packed and prepared for transport unless we have expressly agreed to provide packing services. Fragile or valuable items should be clearly labelled and adequately protected.
The client must ensure safe and suitable access at both collection and delivery addresses. This includes arranging any necessary parking permits or permissions, informing us of any restrictions, and ensuring that stairways, corridors, and lifts are clear and usable.
The client must be present, or represented by an authorised person, during collection and delivery to supervise the move, give instructions, and check that all goods are loaded and unloaded as required.
The client is responsible for checking that no items are left behind. We do not accept liability for any items left at the property unless we have agreed in writing to check and clear the premises.
8. Our Responsibilities
We will use reasonable care and skill in providing the service and will take reasonable steps to protect your goods and property while they are in our possession or under our control.
We will provide a vehicle and, where agreed, one or more operatives to carry out the service. We will make reasonable efforts to arrive at the agreed time, but timings are estimates and may be affected by traffic, weather, or other circumstances beyond our control. If we expect a significant delay, we will endeavour to inform the client as soon as reasonably possible.
We will handle goods in a professional manner and will not intentionally cause damage to property. However, the client should be aware that minor scuffs or marks can occur during moves, especially where access is tight or items are large or heavy.
9. Liability and Limitations
Our liability for loss of or damage to goods is limited as set out in this section. We are not an insurer of your goods. The client is strongly advised to arrange suitable insurance cover for the full value of the goods being moved.
We will be liable for loss of or damage to goods only where such loss or damage is caused by our negligence or breach of contract. Our total liability in respect of any one incident or series of related incidents shall not exceed the lower of the cost of repair or replacement of the affected goods or a reasonable maximum sum based on the scope of the job.
We shall not be liable for any loss or damage that arises from defects in the goods, insufficient or improper packing undertaken by the client, or handling of items that we advised against moving due to their condition or difficulty.
We shall not be liable for indirect or consequential loss, such as loss of profit, loss of income, loss of opportunity, or loss of enjoyment, even if advised of the possibility of such losses.
We shall not be liable for delays or failure to perform the service due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, breakdowns, strikes, public transport disruptions, or acts of government or public authorities.
Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of completion of the service. The client must provide all relevant information and evidence to support the claim.
10. Excluded and Prohibited Items
We do not carry hazardous, illegal, or dangerous items, including but not limited to explosives, flammable materials, corrosive substances, gas cylinders, firearms, drugs, or stolen goods. The client must not include such items in the load.
We also do not accept responsibility for the transport of cash, jewellery, precious metals, valuable documents, or items of exceptional value unless expressly agreed in writing before the booking. If such items are transported without our knowledge, our liability in respect of them will be excluded.
11. Waste and Disposal Regulations
We operate in accordance with relevant UK waste regulations. We are not a general waste disposal company and will not remove or dispose of household rubbish, construction debris, hazardous waste, or fly-tipped materials unless explicitly agreed and appropriately licensed.
If we agree to remove unwanted items, these will be taken to an authorised facility. Additional charges may apply based on weight, type of material, and disposal fees.
The client must not request or instruct us to dispose of waste illegally, such as dumping items in unauthorised locations. If the client does so, or if we incur any penalties, fines, or costs due to the nature of items provided by the client, the client shall indemnify us for all losses, costs, and liabilities arising.
12. Parking, Access and Charges
The client is responsible for arranging suitable parking or access for the vehicle at both collection and delivery points, including any necessary permits or authorisations. If we incur parking charges, tolls, or access fees as a result of carrying out the service, these will be added to the final bill.
If safe and reasonable access is not available, we may refuse to continue the service, or we may continue subject to additional charges for extra time, manpower, or equipment required. We are not liable for any delays or additional costs caused by restricted access or parking problems.
13. Complaints and Dispute Resolution
If the client is dissatisfied with any aspect of the service, they should inform us as soon as possible so that we may seek to resolve the issue. Many concerns can be addressed immediately if raised on the day.
Formal complaints should be made in writing, outlining the details of the booking, the issue encountered, and the resolution sought. We will investigate the complaint and respond within a reasonable time.
We will make good faith efforts to resolve any disputes amicably. If a dispute cannot be resolved directly, either party may seek to use mediation or other forms of alternative dispute resolution before resorting to court proceedings, where appropriate.
14. Personal Data and Privacy
We will collect and use certain personal data in order to provide our services, such as names, addresses, and contact details. We will handle this information in a lawful and responsible manner and only for purposes connected with the provision of our services, administration, and legal compliance.
We will not sell personal data to third parties. Where we share data with third parties, such as payment processors or regulatory authorities, this will be only where necessary and appropriate.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract. Updated terms will apply to new bookings made after the date of publication.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Man with Van St Giles or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
